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Privacy Policy

Effective Date: June 1, 2013

This Privacy Policy applies to the following websites:

  • www.SchwansFoodService.com
  • www.MenuSolutions.com
  • www.SchwansSolutions.com
  • www.SwirlScoops.com
  • www.SchwansBC.com

Privacy on Our Websites

Schwan's Food Service, Inc. (SFSI) is committed to maintaining your privacy. Except as described in this Privacy Policy, we do not share information about our customers with any other company. Unless you provide us with your personally identifiable information (e.g. name, email address, mailing address, shipping address, telephone number, etc.) we do not collect information that personally identifies you when you visit any of the websites listed above.

Please note that while the websites are accessible throughout the world, they are not intended for use outside of the United States and Canada.

The Information We Collect

The information we collect on our websites is gathered during the initial registration process for our secure customer websites (MenuSolutions.com, DistributorSolutions.com and SchwansSolutions.com), so we do not collect any personally identifiable information unless you choose to provide it to us at that time. We may use this information to send you pertinent information specific to your business (such as commodity usage reports), and to provide you with other helpful products and services to meet your needs and respond to your inquiries. We will also request personally identifiable information if you register for promotions, or when you use the "contact us" form. Promotional registration information may be collected and temporarily stored using web hosting services that are provided to SFSI by one or more third parties. Once the promotion for which you have registered has ended, your information will be deleted from the database of any third party engaged by SFSI to provide support services relating to such promotion. These service providers do not keep any of your personally identifiable information.

SFSI, or our third party service providers, may also collect non-personally identifiable general information (such as the type of browser you use, the files you request, and the domain name and country from which you visit any of our websites). We use this information to help us learn more about how visitors use our websites, and to add features and functionality that allow us to better serve your needs. We also collect specific data about the pages our customers access to determine the most frequently used features of our websites. Any information we collect is used to customize the content and/or layout of the websites for our partners and customers. This makes your visit more unique and complete.

Visitors who choose to browse our site without registering and providing any personally identifiable information remain completely anonymous. We only require online registration and the submission of personally identifiable information for access to our secure customer websites, and we will only use that information for the purposes stated in this policy.

With your permission, in the future we may occasionally send you information about products, menu planning, specials, promotions, etc. If you prefer not to receive this kind of information from SFSI, please select the "opt-out" option at the bottom of each email. In websites requiring a log-in, you may opt-out by going to the information section of that site.

Occasionally, we may share personal information from you (such as name, mailing addresses and email addresses) with vendors, contractors or partners of SFSI in connection with services that these individuals or entities perform for SFSI relating to the websites. These vendors, contractors or partners are restricted from using this data in any way other than to provide services for SFSI, and they may not share or resell this data. The services they provide for SFSI include mailing promotional materials, product samples, or contacting winners of SFSI contests.

We may disclose any personally identifiable information as needed if such information is requested by law enforcement agencies or if we are required to do so by law, regulation, subpoena, court order, or by a government entity. We may also disclose personal information to third parties if we have reason to believe that disclosing such information is necessary to identify, contact, or bring legal action against someone who may be violating the Terms and Conditions for any of our websites, to cooperate in any legal investigation or to protect the rights of SFSI, any of its affiliates, or any third party.

Children and Parents

The websites listed above are not directed toward children under the age of 13. Children under age 13 should not submit personal information to any of the listed websites without explicit permission of a parent or legal guardian. When and if appropriate SFSI will instruct children not to subject personal information and will require a parent or guardian’s consent for anyone under the age of 13. If your child has already submitted personal information and you would like to have it removed, SFSI will do whatever possible to comply with your request.

Security

SFSI makes security a top priority. Any personal data you provide to us is stored on our secured servers. Only SFSI employees, affiliates, or contracted partners (service/fulfillment agencies) that require access to such information to perform their duties under contract with SFSI can view this information. In addition, access to the secure areas of our sites requires a unique username and password, which you should not share with anyone.

Cookies

Like most websites, SFSI uses a technology called "cookies." Cookies are small amounts of data stored on a user's hard disk. This information lets us know if you have visited our site previously. SFSI uses cookies to provide better service to its customers. Most Web browsers allow you to choose not to accept cookies, but please know that some of the benefits provided by cookies (such as a more personalized visit to our websites) will not be available to you if you choose not to accept cookies. Browsers can also be configured to notify you when a cookie is sent.

Miscellaneous

Our websites may contain links to websites that are owned and operated by third parties. These other websites may have their own privacy policies and would not be governed by this Privacy Policy. SFSI is not responsible for the privacy practices or the content of websites owned and operated by such third parties. Other websites may collect and treat information differently, so we encourage you to carefully read and review the privacy policy for each website you visit.

SFSI reserves the right to modify this Privacy Policy at any time. We will promptly reflect any such modifications in our Privacy Policy on this page.

By using the SFSI websites, you consent to our use of your information as described in this Privacy Policy and our Terms and Conditions. As we implement new technology and introduce new services, we will update our Privacy Policy, so we encourage you to review it often. If you do not agree with any term of this Privacy Policy or our Terms and Conditions, please do not use this site or submit any personally identifiable information.

How You Can Access or Correct Your Information

You can request to access, review, correct, update or have your personally identifiable information deleted from our database in the following ways:

Email: foodservice.webmaster@schwans.com
Telephone: 1-877-302-7426
Mail:
Schwan's Food Service, Inc.
115 West College Drive
Marshall, MN 56258

To protect your privacy and security we will also take reasonable steps to verify your identity before granting access or making corrections.

Should you have any questions or concerns about this Privacy Policy or the collection of information, please e-mail us at info@schwansfoodservice.com.

Last Updated: June 1, 2013